FAQs

Frequently Asked Questions

Ordering & Products

What products do you offer?
We offer a wide range of dog accessories and pet supplies, including collars, leashes, toys, beds, grooming tools, and more.

How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. We accept all major payment methods through Shopify Payments.

Shipping & Delivery

How long does shipping take?
Delivery times vary by product and location. Most orders are processed within 1-3 business days, with shipping times typically ranging from 7-21 days depending on your location.

Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times will be calculated at checkout.

How can I track my order?
Once your order ships, you'll receive a tracking number via email so you can monitor your delivery.

Returns & Refunds

What is your return policy?
We want you and your dog to be happy! If you're not satisfied with your purchase, please contact us within 30 days of receiving your order.

How do I request a refund?
Contact our customer service team with your order number and reason for return, and we'll guide you through the process.

Contact

How can I contact you?
You can reach us through our contact form or email. We aim to respond to all inquiries within 24-48 hours.